Privacy Policy

Last Updated: August 9, 2025

SNEAKHAD operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. The Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

Contact details, including your name, billing address, shipping address, phone number, and email address.

Financial information, including payment card details, financial account details, transaction details, payment confirmation, and other payment-related information.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us, including the information you provide when contacting customer support or otherwise communicating with us.

Device information, including your device type, browser, network connection, IP address, and other unique identifiers.

Usage information, including information about how and when you interact with or navigate the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, use the Services, or communicate with us.

Automatically through the Services, including from your device, browser, and through cookies and similar technologies.

From our service providers, including companies that help us with technology, analytics, fulfillment, payment processing, or customer support.

From our partners or other third parties.

3. How We Use Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

To provide, tailor, and improve the Services, including to process orders, arrange shipping, manage returns and exchanges, maintain accounts, remember your preferences, and create a more customized shopping experience.

To process payments and complete transactions.

To communicate with you about your account, orders, customer service requests, and other support matters.

To send marketing, promotional, and advertising communications by email, text message, or mail, where permitted by law.

To show you relevant advertisements and product recommendations on our Services or other websites.

To protect our Services, customers, and business from fraud, abuse, unauthorized activity, unsafe activity, or security risks.

To comply with legal obligations, enforce our policies and terms, and respond to lawful requests.

4. How We Disclose Personal Information

We may disclose personal information to third parties in the following circumstances:

To Shopify and to vendors, service providers, and other third parties that perform services on our behalf, such as payment processing, IT services, analytics, customer support, cloud storage, fulfillment, and shipping.

To marketing and advertising partners to help us market our products and show you relevant promotions. Depending on where you live, you may have the right to opt out of certain sharing of personal information for targeted advertising purposes.

When you direct us to disclose information, request us to do so, or otherwise consent to the disclosure, such as when we ship products or use certain integrations.

To our affiliates or companies within our corporate group.

In connection with a merger, acquisition, bankruptcy, reorganization, or similar business transaction.

To comply with legal obligations, respond to subpoenas, court orders, warrants, or lawful requests, and protect our rights, our users, and the Services.

5. Product and Order Information

Unless expressly stated otherwise on the product page, products offered on this website are third-party items and are unauthorized, non-sponsored, or did not endorse by the brand owners or trademark holders. Customers are responsible for reviewing the product description carefully before purchase and acknowledge that they are purchasing based on the information provided on the website.

By placing an order, you confirm that you understand the nature of the item you are purchasing as described on the product page and in this policy.

6. Payment Processing

In some cases, payments may be delayed, placed on hold, or flagged by a customer’s bank, card issuer, or payment processor for security, fraud prevention, or verification purposes. We do not control the internal processing decisions or timelines of third-party payment providers. Any hold, review, or release of funds is subject to the applicable bank or payment provider’s policies. Customers should contact their bank or payment provider directly regarding any payment-status issue.

7. Shipping and Delivery

Delivery times may vary depending on order volume, destination, carrier performance, customs clearance, and other operational factors. In some cases, delivery may take up to 15 business days from the date an order is dispatched. We make reasonable efforts to ship orders promptly and keep customers informed of any significant delays.

8. Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to help provide and improve the Services.

Information you submit through the Services may be processed by Shopify and other service providers, including providers located outside your country of residence, for the purpose of providing and improving the Services.

9. Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you access a third-party site, you should review its privacy policy and terms before providing any information.

We are not responsible for the privacy, security, content, or practices of third-party sites or services.

10. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe your child has provided us with personal information, you may contact us using the details below and request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

11. Security and Retention

No security system is completely secure, and we cannot guarantee perfect security.

Any information you send to us may not be secure while in transit, so please avoid using unsecured channels for sensitive or confidential information.

We retain personal information only for as long as reasonably necessary to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

12. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to legal limitations:

The right to access or know the personal information we hold about you.

The right to request deletion of personal information.

The right to request correction of inaccurate personal information.

The right to receive a copy of your personal information and, in some cases, request transfer to another party.

The right to opt out of certain sale, sharing, or targeted advertising activities, depending on applicable law.

The right to manage marketing preferences, including opting out of promotional emails by using the unsubscribe link in those emails.

If you visit our website with a recognized Global Privacy Control signal enabled, we will treat that signal as a request to opt out of sale or sharing for that browser or device, as required by applicable law.

We do not recognize “Do Not Track” signals except where required by law.

If you live in the United Kingdom or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

You may exercise applicable rights by contacting us using the information below. We may need to verify your identity before processing your request. You may also authorize an agent to make certain requests on your behalf, subject to verification.

We will not discriminate against you for exercising your privacy rights.

13. Complaints

If you have concerns about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

14. International Transfers

Please note that your personal information may be transferred, stored, and processed outside the country in which you live.

Where required, we rely on appropriate legal transfer mechanisms for international data transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements, or regulatory obligations.

We will post the updated Privacy Policy on this website and revise the “Last Updated” date accordingly. Where required by law, we will provide additional notice.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at:

Email: yoursneakhad@gmail.com

For the purposes of applicable data protection laws, SNEAKHAD is the data controller of your personal information.